F.A.Q.

1. What locations do you ship to? We offer free worldwide shipping on all orders! Currently, we ship to almost every country across the globe. Don't miss out on our ongoing promotion of free shipping on all orders, with a usual threshold of $85. Please note that transit times may vary depending on your location.

2. How long does it take for an order to arrive once shipped? We process and ship orders promptly from our domestic and international warehouses, usually within 1-3 business days. The standard delivery time frame is 5-10 business days. Tracking information, along with carrier details, is provided with every order. While we strive to ensure timely delivery, please allow for extra time during busy seasons and understand that external factors like customs, distance, or unforeseen events may cause additional delays.

3. Will I receive a tracking number for my package? Yes, tracking numbers will be sent as soon as your order is shipped. Please be patient in case of any unforeseen delays beyond our control, such as postal or customs inspections.

4. What should I do if my order is lost in the mail? Rest assured, every order is shipped with insured shipping and handling to prevent losses. If, for any reason, your package is lost, held at customs, or returned to us, we've got you covered. Contact info@climberbase.com, and we'll expedite a new package with priority shipping and full tracking, if possible.

5. Are there any hidden customs fees or import taxes? All prices on our website are displayed in USD, with taxes covered on our end. However, depending on your location, you may be responsible for duties and taxes upon receiving your order. Please familiarize yourself with local customs laws. We are not responsible for delays caused by your country's customs department.

6. Extended Delays If you experience delays beyond our stated policy, contact us at info@climberbase.com. We are committed to resolving any situation within our control and ensuring your satisfaction.

7. Can I return or exchange an item? Yes, if your item arrives damaged or with a print defect, we'll offer you a replacement or a refund, and you can keep the item! Please initiate the return or replacement process by emailing info@climberbase.com with the subject "Refund Request" or "Replacement Request" and a brief description of the issue. Attach five photos to the email, highlighting the problem and the package condition.

8. What about the European Union 14-day cooling-off period? If your merchandise is shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. Ensure the item is in its original condition with tags and packaging. Email info@climberbase.com for assistance.

9. How are refunds and replacements processed? We'll notify you upon receiving and inspecting your request. If approved, refunds will be issued to your original payment method within 10 business days. Replacements will be sent immediately to your original address, with tracking information provided. Contact info@climberbase.com for any concerns beyond 15 business days.